服务条款

  • Mcvis Florist operates and delivers daily from 10am till 6pm. We will only process your order upon receipt of payment.
  • Orders and payments received before 4am (Malaysia time) can be delivered within same day before 7pm.
  • Otherwise, the orders will be delivered on the next day, upon confirmation of orders and payments.
  • If you require urgent delivery or special arrangement, please do not hesitate to contact us at 016-421 4513.
  • For special festival/occasion, please make your order 2 days in advance. Materials used in all arrangements are subject to their availability. When an item is not available, the closest substitute of a similar value will be used. Our flower arrangement skill is monitored by our quality control team. We have reserved the rights
    1. to change the paper color comparing to website pictures,
    2. to change the flower color if the color is unavailable.
    3. to modify the wrapping style according to our florist’s justification.
    4. to modify the add-on materials, ribbons, sub-flowers, based on florist’s experience and expertise.
    5. For hamper basket, bear bouquet, condolence and opening flower stand, gifts, we have reserved the rights to substitute the content if materials are unavailable, but we promise to deliver the same value as the one originally promised.
  • Due to seasonal and regional availability, arrangements may differ from photo depictions. We do our best to ensure the bouquet you order closely resembles the bouquet/arrangement as shown on the photo, but not all flowers/arrangements shown on the website are available at all time.
  • When particular flowers are requested out of season, we will do our best to accommodate such requests, but the size, shape or colour may vary because of limited availability.
  • If any particular type of flowers or colour is unavailable due to season, shipment delays, or other supply obstacles, we reserve the right to substitute with a suitable material at our discretion, without prior notice or obligations to you. Vases and baskets will be substituted with the closest design. Dimensions of products in the website are rough estimates.
  • Please note that, as with all natural products, there may be slight variances in color. The stylings photographed on our website are shown to give an impression of the size and style of the floral arrangement.
  • We seek for your kind understanding that request for specific delivery time or time frame (12 – 5pm) cannot be guaranteed as it depends on the drivers’ delivery routes scheduled for that day.
  • We may contact you if there’s any missing information, but that could cause unnecessary delays in our order fulfillment. If other choices sender selected and the delivery failure or delay not caused by us, we reserve the right to impose of RM20-RM50 surcharge on the sender. Example of delivery failure or delay are:
    1. Incorrect delivery address given from sender.
    2. Incorrect delivery date given from sender.
    3. No one is home during your selected delivery time
  • You will be contacted before the arrangement is redelivered and given the option to pick the arrangement up from our store.

Returns/Refund Policy

  • Shall you find any problem for your order, please notify us upon receive the order immediately as most of our order is perishable. We will give you a free-replacement. Any complaints received after 2 hours will not be entertained.
  • Please note that you will need to send us a photo of the damaged flowers for complaints function in between 2 hours of receipt in order to be eligible for a refund or replacement flowers at our next available delivery date.
  • Cancellation is not allowed when the delivery has been attempted.
  • Cancellation
    1. Before 48-hours (based on date in order form): refund 100% To Mcvis Gift Card .
    2. Less than 48-hours (based on date in order form): refund 50% Mcvis Gift Card .

Acceptance of terms

  • We may update this page of Terms and Conditions at our discretion. Please check back this page and the links within to ensure that you are fully aware of any changes.
  • By using this website, you signify your acceptance of the Terms and Conditions. If you do not agree to any of the Terms and Conditions, lease refrain from using this website. Your continued usage of this website will deem your acceptance.