FAQs

 When will I receive my order?

Once you are done selecting your products and click on checkout you will be prompted to select delivery slot. Your order will be delivered to you on the day and slot selected by you. If we are unable to deliver the order during the specified time duration (this sometimes happens due to unforeseen situations).

 How do I contact customer service?

Our customer service team is available throughout the week, all seven days from 10:30 am to 6pm. They can be reached at 016-421 4513.

 What are delivery slots?

Delivery slots are time slots during which you will receive your order.

 How do I reset my password?

You need to enter your email address on the Login page and click on forgot password. An email with a reset password will be sent to your email address. With this, you can change your password. In case of any further issues please contact our customer support team.

 Do you have offline stores?

Yes, We do have a branch located at autocity, you may have a walk in and place order at our store.

 How do I register?

You can register by clicking on the "Sign Up" link at the top right corner of the homepage. Please provide the information in the form that appears. You can review the terms and conditions, provide your payment mode details and submit the registration information.

 Is it safe to use my credit/ debit card on mcvis?

Yes it is absolutely safe to use your card on bigbasket.com. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping safer

 How will the delivery be done?

We have a dedicated team of delivery personnel and a fleet of vehicles operating across the city which ensures timely and accurate delivery to our customers.

 How will I get my money back in case of a cancellation or return? What are the modes of refund?

The amount will be refunded to your mcvis account to use as store credit in your forthcoming purchases. In case of credit card payments we can also credit the money back to your credit card. Please contact customer support for any further assistance regarding this issue

 Are there any charges for registration?

No. Registration on bigbasket.com is absolutely free.

 How do I add or remove products after placing my order?

Once you have placed your order you will not be able to make modifications on the website. Please contact our customer support team for any modification of order before 3 days.

 What is My Shopping List?

My Shopping List is a comprehensive list of all the items previously ordered by you on mcvisflorist.com. This enables you to shop quickly and easily in future.

 If I pay by credit card how do I get the amount back for items not delivered?

If we are not able to delivery all the products in your order and you have already paid for them online, the balance amount will be refunded to your mcvis account as store credit and you can use it at any time against your future orders. Should you want it to be credited to your bank account please contact our customer support team and we will refund it back on to your card.

 How do I change the delivery info (address to which I want products delivered)?

You can change your delivery address on our website once you log into your account. Click on “My Account” at the top right hand corner and go to the “Update My Profile” section to change your delivery address.

 Is it possible to order an item which is out of stock?

No, you can only order products which are in stock. We try to ensure availability of all products on our website however due to supply chain issues sometimes this is not possible.

 Do I have to necessarily register to shop on Mcvis?

You can surf and add products to the cart without registration but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in.

 What is Mcvis Wallet?

The Mcvis Wallet is a pre-paid credit account that is associated with your mcvis account. This prepaid account allows you to pay a lump sum amount once to bigbasket and then shop multiple times without having to pay each time.

 Will someone inform me if my order delivery gets delayed?

In case of a delay, our customer support team will keep you updated about your delivery.

 How do I check the current status of my order?

The only way you can check the status of your order is by contacting our customer support team.

 Can I have multiple registrations?

Each email address and contact phone number can only be associated with one Mcvis account.

 What is the minimum order for delivery?

There is no minimum order for delivery but we charge a nominal delivery fee.

 Can I add more than one delivery address in an account?

Yes, you can add multiple delivery addresses in your account. However, remember that all items placed in a single order can only be delivered to one address. If you want different products delivered to different address you need to place them as separate orders.

 Can I have multiple accounts with same mobile number and email id?

Each email address and phone number can be associated with one account only.

 Can I have multiple accounts for members in my family with different mobile number and email address but same or common delivery address?

Yes, we do understand the importance of time and the toil involved in shopping groceries. Up to three members in a family can have the same address provided the email address and phone number associated with the accounts are unique.

 Can I have different city addresses under one account and still place orders for multiple cities?

Yes, you can place orders for multiple cities.